Unite PBX and Unite Call Center are 100% software based (VOIP) PBX solutions based on Skype VOIP. Unite Call Center for Skype is 100% software based, truly business-class customer communication and management system with host of much sought after capabilities. The traditional Hardware-based Call Center systems usually require all employees to be in a central business office. With Unite Call Center, the agents can work from a main office, or branch offices using Skype. They can set up home offices and still be a part of the call center. They can even log in while they are traveling and receive calls as though they were still in the office. Skype for Business offers many attractive low-cost deals such as Unlimited World calling, Unlimited US and Canada, and other calling plans etc., which complements high Call Center call volumes which can result in substantial cost savings to you. Features and benefits of Unite Call Center: 100% Software based Powered by Skype Advanced Call Management Multi-stream Contact Skill-based Call Routing Intelligent Call Queuing Call-back Option Advanced Call Conferencing Call Recording and Quality Monitoring Centralized Reporting and Analytics