Shareware Assistant (SWA) is a program designed to help shareware authors process orders, manage their business, track customer information and offer/ship physical product (through our SwiftCD interface). It can automatically retrieve order mails from registration services, such as RegNow, SWReg, and ShareIt. Order confirmation e-mails are parsed and the data is stored in a local database. Authors can also define custom email templates and write individual key generator DLLs. SWA can send registration email to customers and also supports mailing list for easy customer communication. With SWA, you can automatically receive orders and send registration emails to customer. To do this, you need write your own key generator DLL. Using SWA, you can also easily maintain your customer database. You can view orders by day, week, month, year or custom defined date range. You can easily add, edit, delete and find customers, and you may mark an order as fraud or for refund. SWA has mailing list support to allow you to communicate with your customers easily. You may use variable criteria, such as product, version, and country to get a group of customers from the customer database. Through the SWA mailing list capabilities, you can send out your newsletter, updates and e-magazines.