The Velaro/Support Chat client allows you to quickly and easily add real-time customer support and service to your web-site. The product's e-CRM features integrate with your web site and allows your pre-sales and support personnel to monitor your site visitors. It allows either party to initiate an online chat session and provides a comprehensive set of features, including: pre-made messages, 100% customization, multiple customer service representative (CSR) support, chat transfer, archives, reporting, administrative monitoring, statistics, and much more.