A voice telephony software for use with your Windows 95/98/NT computer and voice modem or telephony card. It offers users an easy way to do sophisticated inbound/outbound call management that can be fully integrated with many popular spreadsheet, database, internet, e-mail, and outbound fax applications. Active Call Center includes speech recognition, touch tone recognition, and text-to-speech generation to interact with callers. The software can be fully customized with the use of VB Script and supports Caller ID and multiple lines.