HelpBeam Quick Connect lets you instantly connect to and control a remote user's computer over the Internet, across firewalls and proxies. The Quick Connect sits in your taskbar. One click starts a remote support session. All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer files in real time on their machine. Here are some key features of HelpBeam: - Very Simple to Use - Remote Desktop View - Remote Keyboard and Mouse Control - No Installation Necessary for the Remote User - 128 Bit End to End SSL Encryption - Connect in Seconds - Firewall Friendly - Browser Based - Connect From Anywhere