FootPrints Helpdesk: problem resolution, web-based,call tracking, helpdesk, problem solvingsoftware solution.The FootPrints Software System combines theadvantages of the Internet or Intranet, World-Wide Weband Email to deliver the benefits of an on-line helpdesk to thedesktop of any group of users who need to share information. FootPrints allows you to communicate and collaborate with customers and coworkers no matter wherethey are, as long as they have access to a web browseror email.FootPrints is the ideal call tracking solutionfor helpdesk engineers.